New Ways of Work

​​ Overview

Our workplace and the way we work are changing in many ways. Several emerging trends contribute to the changes of how and where we work: with technology advancements, people are more connected and information can now be accessible anywhere; and expectations of the workforce are changing with the shift in demographics.

Singapore is poised to embrace a new way of work, enabled by the enhanced infocomm infrastructure that IDA has helped build such as the Next Generation Nationwide Broadband Network (Next Gen NBN), Wireless@SG and cloud computing. These efforts open up new possibilities for companies and their employees to enjoy New Ways of Work (NWoW). Companies can save on office costs while employees can opt for more flexible work arrangements.

Better work-life harmony, increased staff retention, reduced costs and commuting time, improved productivity are just some of the benefits both companies and employees can look forward to when the location of work can be moved from office to the home or nearer to their home.

Creating the communications infrastructure to enable new ways of work is a whole-of-government effort between many agencies, including IDA, Ministry of Manpower, Ministry of Social and Family Development, Tripartite Alliance for Fair and Progressive Employment Practices, National Library Board, National Trades Union Congress - Women's Development Secretariat, and the Singapore National Employers Federation. There is a wide range of new opportunities for businesses, especially small and medium enterprises, to transform themselves through new uses of information technology and communications.

About New Ways of Work

The New Ways of Work go beyond occasional work arrangements like telecommuting, and encompass the spectrum of possibilities from office-based work to home-based work, and the various options in between, including places with professional office support such as Smart Work Centres.

Benefits to companies

With ready accessibility to the enhanced infocomm infrastructure, such as the Next Gen Nationwide Broadband Network (Next Gen NBN) in Singapore, companies will find it increasingly viable and beneficial to enable their employees to work from homes or Smart Work Centres (SWCs). It also helps employers to attract, retain and motivate high-performing and experienced employees.

With SWCs, companies could grow without constraints of space. Companies could also derive long-term cost savings by leveraging shared facilities in SWCs. Network of SWCs located in the residential areas across Singapore could help companies reach out to untapped talent pool that was not available to them previously due to the physical location of the office and the travelling time required between home and office. SWCs then become another workplace option for employers.

Benefits to employees

By working at home or close to home, employees can reduce travel time and can better manage work-life commitments especially when combined with other forms of flexi-work options. This kind of workspace flexibility helps to address diverse workforce needs such as working mothers to allow them to better fulfil their family commitments.

Home-based Work

Home-based Work is an arrangement where one works primarily from home, occasionally travelling back to office for meetings or to catch up with colleagues. Employees who work from home are able to collaborate and communicate with their colleagues at different locations through video conferencing, unified communications and other collaborative tools.

Smart Work Centres

Smart Work Centres are professional work facilities shared by individuals from different companies and are located close to home. The primary aim of Smart Work Centres within residential locations is to bring work close to where employees and individuals live. With professional facilities, employees and individuals who do not have conducive working environment at home could choose to work in a Smart Work Centre near their homes.


The first 3 Smart Work Centres located at Jurong Regional Library, Geylang East Public Library and Toa Payoh Public Library officially opened on 30 May 2014. Operated by global flexible workspace provider Regus, in collaboration with IDA and National Library Board (NLB), Smart Work Centres widen the range of flexible workspace options, enabling people to work closer to home, and facilitate work-life harmony and productivity. The centres offer a professional work environment designed to cater to different modes of work and are equipped with typical office facilities, including private workstations, meeting spaces, print and copy facilities, video- conferencing services as well as high speed internet access.

Check out a virtual tour of the 3 Smart Work Centres (SWCs):

SWC @ Geylang East Public Library

SWC @ Jurong Regional Library

SWC @ Toa Payoh Public Library

Visit the Info-communications Development Authority of Singapore’s NWoW page for more details. Click here for FAQs on SWCs.