Step 4: Evaluate work‐life programmes

Measuring the effectiveness of work-life programmes helps organisations to determine whether they have met their objectives. Identifying a successful work-life programme helps build the business case, while discovering a work-life programme that did not meet its objectives calls for improvement.

Some data sources that could be mined to evaluate the effectiveness of the work-life programme include:

Quantitative

  • Utilisation rate of the work-life programme 
  • Absenteeism
  • Measure of employee job satisfaction, engagement, etc.
  • Voluntary turnover rate

Qualitative

  • Feedback from employees about the work-life programme in meeting their needs 
  • Feedback from supervisors on difficulties faced implementing work-life programmes
  • Exit interviews