To attract and retain the most talented employees, Credit Suisse strives to create an environment where its employees feel respected and fulfilled both personal and professionally. Using flexible work arrangements as a strategic people management tool, and creating a culture that takes into account the well-being of employees, has helped create motivated teams. This, in turn, has led to better service to clients, and helped make the organisation an employer of choice.
the Executive Summary.
Industry: Financial & Insurance Services
Employment size: Above 3,000
Employment profile: Executives and managers; financial, corporate and administrative personnel
Featured work-life programmes:
Flexible Work Arrangements
- Part-time work
- Job sharing
- Compressed work schedule
- Personalised work schedule (flexible hours)
Flexible Working as a Strategic People Management Tool
The management at Credit Suisse AG (Credit Suisse) views flexible work arrangements (FWAs) as a strategic people management tool and believes that offering different work patterns enable their employees to effectively manage work, personal and family commitments. Aligning with progressive work practices also enables the organisation to adapt to the needs of their people and the changing environment, resulting in greater engagement, retention and productivity.
Each FWA is assessed on an individual basis and based on the employee’s personal requirements, while ensuring business outcomes are not affected.
Credit Suisse uses various tools to gather feedback from employees and shape their work-life programmes. These include its Work-Life Integration Forum, focus group discussions and online and employee engagement surveys.
Progressive Work-Life Practices
Recognising that work patterns are constantly changing, Credit Suisse launched a ‘Smart Working’ project to harness technology to enable flexibility and workplace preferences. Best practices in other industries and competitor benchmarking are also examined.
The organisation’s efforts to actively promote progressive work-life practices and be aware of their employees needs has paid off, with Credit Suisse earning a number of accolades over the past years.
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