Holiday Inn Singapore Orchard City Centre

​​​​​​​​​​​​​​​​​​​​​Holiday Inn implemented a package of work-life programmes to retain its talent pool that consists of a majority of older employees. Its success can be attested by its healthy retention rate and average le​ngth of service.

Facts in a Flash

Industry Industry: Accommodation/ F&B Service Activities

Employment size Employment size: Above 250

Employment profile Employment profile: Front-line, service and operational associates; majority of them are older employees

Employment profile Featured work-life programmes:

Flexible Work Arrangements
  • Job-Sharing
  • Part-time work
  • Compressed work week
Employee Support Schemes
  • LOVE (Leave Office, Vanish Early) initiative (employees get an hour off once a month to spend time with loved ones or relax)
  • Company excursions
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Review and Redesign

Recognising that older employees perform exceptionally well in the service industry as they bring their years of wisdom to the job, and the importance of retaining its talent pool, Holiday Inn Singapore Orchard City Centre (Holiday Inn) has a system where employees’ responsibilities are regularly reviewed and work redesign implemented where applicable, to accommodate their life stages as they age.

​​In cases where physical labour is part of the job scope, roles and responsibilities of older employees may need to be reviewed and sometimes, reassigned. Holiday Inn implemented job sharing in its Housekeeping department to counter this. Under this scheme, older employees are teamed up with younger buddies to mentor and provide guidance while the younger colleagues help them with the physically demanding tasks.

This also helps newer team members to better transit into their new roles and create a more diverse working environment with more creative ideas and methods of solving problems.​

Promising Outcomes

Holiday Inn’s efforts in retaining their valued employees has seen tangible results – the hotel has enjoyed a healthy retention rate with majority of their staff being older employees.

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